PRIVACY POLICY

Thank you for visiting the Aldridge Care Homes website. We are committed to protecting and respecting your privacy.

This Privacy Policy sets out the basis on which we process any personal information we collect about you or that you provide to us.

About us

This website and emails are operated by ALDRIDGE CARE HOMES LIMITED. It is registered in England & Wales (company number 9091955).  For the purposes of UK data protection law, the data controller and data protection officer is MICHAEL ALDRIDGE of PO BOX 70563, LONDON, SE9 9DP who can be contacted by emailing michael@aldridgecarehomes.co.uk.

Information we collect about you  

We collect and process the following information about you:

  • Information you provide to us. You can provide us with information about you by completing our registration forms on our website or by contacting us by telephone or email. The information you provide to us may include your name, address, email address, telephone number and any other information you choose to provide.
  • Information we collect about you. When you use our website, we automatically collect information about you, your computer, mobile device, Home telephone, email address and information about how you use our website. We may also collect identity information such as first name, last name, date of birth, gender, photo ID, passport, driving licence, address ID, for Money Laundering Regulations.
  • Information we receive from other sources. We may receive information about you if you use a property portal website to contact us. This could include details of your property search and requirement. We may combine this information with other details you provide to us or which we additionally collect about you.

Cookies on the website

Cookies are small text files that websites save locally to your computer, which allow sites to store and use information during your visit. They can improve your experience when using a website by:

  • Remembering preferences, so you don’t have to keep re-entering your choices when you visit again
  • Measuring how you use a site, so that changes can be made to ensure it meets your needs

None of our cookies used for our sites can be used to identify you personally. They are just used to help make the site better for you. To learn more about cookies and how to manage them, visit http://aboutcookies.org/. Read on to find out more about how we use cookies.

You can set your browser to refuse all cookies or to indicate when a cookie is being sent, however some website features or services may not function properly without cookies.

How do we collect your personal data

We use various methods to collect personal data from you and about you to include:

  • Direct instructions. You may give us your identity and contact information in a meeting with us or in person, corresponding with us by post, telephone, email or otherwise, or by filling in forms via our website. This includes personal data when you request us to provide services, subscribe to our mailing list and request information to be sent to you.
  • Third parties. We may receive personal data about you from various third parties including solicitors, banks, accountants, financial brokers or companies specialising in our professional sector such as health providers.
  • Technical data. From analytics providers such as Google and search information Providers such as Google, Bing and Yahoo.

How we use your personal information

  • Marketing and advertising. We use your personal information to provide you, or to permit selected third parties such as solicitors, accountants or financial brokers to provide you, with information about goods or services that we think will interest you. If we are to process the personal data we hold for a purpose other than that for which was originally intended then we will provide you with the information on what that other purpose is prior to taking place.
  • Vendors and purchasers, landlords and tenants. When you ask us to do so, we may share your personal information with current or prospective vendors and purchasers, landlords and tenants, (and their respective advisors) in relation to any potential sale or rental. If any of these third parties is a business, then they will become a data controller of the information we provide, and their own privacy policies will apply.
  • Personal services to you. We use your personal information to provide you with information and services that you request from us.
  • Our business contacts and suppliers. We may provide your personal information to our business partners, suppliers and subcontractors who are providing services to us, or where necessary to provide a service you have requested.

We may also share your personal information to obtain professional advice, or to comply with a legal obligation or a request from law enforcement or another regulatory authority.

  • How long will we keep your information for. To comply with the General Data Protections Regulations, your details will only be kept for the shortest time required although these periods will vary depending on the nature of the information and your intentions with us. This could be longer if you are a client (seller) who has sold a product and information may need to be kept for accountancy or inland revenue purposes.
  • Keeping your personal information safe. The information we store about you is stored on our computer based in the European Economic Area (EEA) protected by the latest encryption and firewall technology. This includes secure locked filing cabinets. Unfortunately, the transmission of information over the internet is not completely secure but we will do our best to protect your information on our website. Once we receive your information, we will use strict security procedures to prevent unauthorised access. We will store your information for as long as necessary for the purposes for which it is intended, and your data will not be sent overseas, and we do not store any credit or debit card numbers, nor do we keep records of any security codes of client credit, debit or bank account details.
  •  How we store your information. Password protected computer system and paper files kept securely in offices and storage. Email and email back-up systems. Archive storage following completion of a matter.
  • Who we share some or all your information with (3rd parties). IT software providers, search providers, regulatory bodies, legal experts, banks and financial institutions, accountants, brokers and employment tribunals (if applicable).

The legal basis for processing your personal information in these ways is typically of one of the following:

  • You have consented to us using your personal information for this purpose. You can withdraw this consent at any time by emailing michael@aldridgecarehomes.co.uk
  • Performance of a contract. It is necessary for us to process your personal information to perform a contract with you, or for us to take steps on your instructions prior to entering into a contract with you i.e. a marketing agreement. Also, to allow completion of a transaction.
  • Legitimate interests. It is in our legitimate interests to use your personal information for this purpose to operate our website, to provide and promote our services, and to protect our business.
  • Legal obligations. It is necessary for us to process your personal information to comply with the law.

Your rights

You have the right to tell us not to use your personal information for marketing purposes. You can exercise this right by unsubscribing using the link in any of the marketing emails we send you.

UK data protection law also gives you the right to access your personal information, to object to the use of your personal information for certain purposes, and the right to erase, restrict or receive a readable copy of your personal information. You can exercise any of these rights by contacting us at the address above or by emailing michael@aldridgecarehomes.co.uk.

We will comply with the law in responding to your requests. That means that there may be some legal reasons why we cannot comply with all requests.

Links to other websites

Our website may contain links to other websites that are not run by us. If you follow a link to another website, please note that other websites have their own privacy policies and we are not responsible for those policies or other websites’ content. You should check these privacy policies before submitting any personal information to these websites.

Contacting us

If you have any questions about this Privacy Policy or the way we handle your personal information, please contact us at:

Aldridge Care Homes. PO Box 70563, London SE9 9DP

or

www.aldridgecarehomes.co.uk

We hope that we will be able to answer any questions or concerns that you have. You have the right at any time to raise your concern with the Information Commissioner’s Office at:

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Updated: 21st May 2018